Frequently Asked Questions

You can manage supported profile information from Account & Settings, including your name, phone number, and profile image. Landlord accounts may also maintain a business or display name.

Email-and-password accounts can request a password reset from Sign-in & Security after logging in, or use Forgot Password from the sign-in page. Google-only accounts manage their Google password through Google.

A Tenant Insight Report organizes applicant-provided rental, income, employment, housing, payment-history, and related information into a portable rental profile with Lumate-generated informational metrics.

No. Lumate scores and lease-readiness indicators are informational tools. Landlords make their own rental decisions and must follow applicable housing and screening laws.

Applicant-provided information originates from the tenant. Verified information is separately identified when it has been returned through an applicable verification or screening process.

Available screening products may include identity, credit, income, criminal history, eviction history, sex-offender registry, global-watchlist, and other supported verification products shown during the screening workflow.

No. “Not included” means that particular product was not included in that screening. It should not be interpreted as passed, failed, clear, or having no records.

Tenant accounts can browse available rentals, choose an eligible Tenant Insight Report, and submit an application through the rental workflow when applications are available for that listing.

Landlord access is tied to the applicable rental application and the report associated with that application. A landlord does not receive unrestricted access to every report in a tenant account.

Landlord tools include rental listings, applicant review, authorized report access, messaging, notifications, showing management, and related rental workflows.

No. Lumate provides information-management and workflow tools. Rental approval or denial decisions remain with the landlord or other authorized housing decision-maker.

Yes. Lumate supports tenant-to-landlord messaging connected to rental applications and listings, including message history, unread states, and sent or received status.

Scheduled and upcoming showings appear in the applicable tenant or landlord workflow. Showing information may include time, status, property information, and available response actions.